Selecting the Most Effective VoIP Phone System for Your Business
You’re frenzied about VoIP. Can’t wait to enjoy the gains that come with using a VoIP phone system? But before you define a budget and selecting that top system, there are a few questions you should ask.
What works for your kind of business?
Progress in IP communications have made it possible to have an entirely operative phone system hosted by your service provider (known as Hosted VoIP), besides a location-based phone system. Generally, if your phone system is meant for over 25 users, an onsite solution should be your best choice. But for 25 users and below, you should consider both hosted and on-site.
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Why do you want a new phone system?
Discovering The Truth About Phones
Truth be told, almost all VoIP phone systems are highly similar. The only difference they have is the manner in which they are marketed. That’s why why you need to know terms like, voicemail, auto-attendant, find-me-follow me, voicemail-to-email etc. List down everything you should get from your new system, on top of the optionals or those that would be “nice to have.”
Is your phone system compatible with other business systems?
One of the most attractive benefits you’ve probably heard about is that ability of a VoIP phone system to meld with other business systems, including your CRM or ERP platform. Some systems come with API’s for integration with certain software; however other systems do not have such versatility. You must know which business systems necessitate integration with your new VoIP system, prior to consulting a vendor and asking about integration when a solution is being presented to you.
Who will provide your voice service?
Don’t get a phone system unless you have confirmed which phone service provider you will be using. If you plan to use VoIP, make sure your VoIP provider can work with your phone system. If you’re thinking of using both VoIP and PSTN service, inform your phone system vendor so you can be offered the right solution.
How much is the the total cost of ownership?
Everyone is saying you can save money with VoIP, but how true is that? You have to look at the total cost of a VoIP phone system ownership. If you buy purely on price, you could have a problem: reliable, scalable systems are naturally more expensive up front. But the savings you will get over the long term will make it worthwhile. As your business grows, you will need to add users to your system, so you have to know how easy it is to upgrade the system as new technologies and features are created.
What do your users look for?
Finally, even if “users” is way down your list of priorities, this remains very important. Every employee or employee type has various needs that you must meet. Before buying a system, you need to ask each of them what features they would appreciate having in a phone system. This lets you to merge their needs with advantages of a specific system.