Among the different forms of communication in the world, telephones were among the earliest to be discovered. They have under transformations constantly from generation to generation. The constant improvement in telephone systems has been occasioned by the ever-improving technology in the world. The importance of phone systems is felt in many fields especially in business. Majority of business enterprises use telephones to reach their clients and answer their numerous product-related questions. To achieve this, the companies set up call centers within their premises for centralized efficient communication.
A call center is basically a central point from which a large number of telephone conversations are transmitted. It differs from a contact center in that a contact center handles all forms of communication including letters and faxes while a call center purely handles telephone calls. For a call center to function properly, it must use an appropriate telephone system. Different telephone systems exist in the market with each one of them set to achieve different results when used in a call center. This implies that the choice of a telephone system to be used in a call center during installation must be made carefully.
One of the most commonly used telephone systems in the world is the PBX system. It is a private telephone network which can be shared among other lines and phones. It serves to establish internal connections and inter-linkage with public telephone networks. Since technology has been improving new improved PBX systems have been discovered. One of the improved versions of PBX systems to be discovered is the I.P PBX systems also known as the VOIP PBX. This is an internet-based office telephone system that applies the use of Internet Protocol technology to achieve efficient telephony. Apart from allowing usual telephone conversations, it allows for switching of calls and messaging. It also has advanced modern features like voice mail to email. Two main features used in an I.P PBX are an I.P PBX server and I.P enabled phones.
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The use of I.P PBX telephone systems comes with many advantages The first advantage is the low cost of operation. The reason for this is that the main cost incurred is in the purchase of an I.P PBX. This translates to lower monthly subscription costs as compared to traditional PBX systems. It is also easy to move phones that use the I.P system. This is basically because the phones are I.P-based hence they can be moved from one spot to another within the business and still connect to the main server. I.P PBX systems are also easy to install. If one understands the use of Internet Protocols then the person can install I.P PBX systems with ease. This therefore means that the I.P Telephone System has served to increase efficiency in communication in modern business environments.A Quick Overlook of Telephones – Your Cheatsheet